Refund Policy

The information below describes how we manage requests involving damaged, defective, incorrect, or materially misdescribed items.

Eligible requests

A request may be submitted within 30 days after delivery when an item arrives damaged or defective, the wrong item is sent, or the item is materially different from its description. This is not a no-reason return program and change-of-mind returns are not accepted.

What to provide

Send the order number, order email address, a clear explanation, and photographs or video showing the issue. Keep the item and all packaging while the request is reviewed.

Review and resolution

Do not send anything back without written authorization and return instructions. We may request additional evidence before deciding the claim. If approved, the resolution may be a replacement, a refund to the original payment method, or another remedy required by law. Refund timing also depends on the payment provider. Unauthorized returns, ordinary wear, misuse, accidental damage after delivery, and unsupported claims may be declined.

Contact

Email: manggoikub@gmail.com
Mailing address: 1 Hampden St, Worcester, Massachusetts, 01609, United States
Phone: (660) 804-0028